Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Guarantee At NutraFoods.com, we sell only the highest-quality supplements. If for any reason an item you purchase does not meet your personal standards or needs, return it for a full refund-no questions asked! All purchases at NutraFoods.com are covered by our 30-day unconditional money-back guarantee. (Returns, exchanges, refunds and replacements will not be processed after 30 days of date of delivery.) Our specially trained staff of customer service representatives are available via our toll-free number 1-800-680-5033 (Monday–Friday 8 a.m. to 5 p.m) Returns: If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in a factory-sealed container for refund. You are covered by this unconditional money back guarantee for a full 30 days from the date of delivery. Please e-mail or call our Customer Service Department at CustomerSupport@NutraFoods.com or 1-800-680-5033 within 30 days of date of delivery to receive authorization and return instructions. You can email us with your questions, comments or concerns at any time. |
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| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
